DCAI for Government

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Customer Servicese

Dubai is deploying AI-powered chatbots and digital avatars to handle over 60% of routine customer service queries. This has reduced wait times by up to 80% and improved satisfaction by 40% – making public services faster, smarter, and easier to access.

Personalised Healthcare

In collaboration with G42, Dubai is using AI and genome data to personalise treatments for Emiratis. This initiative, part of the Emirati Genome Programme, is set to boost diagnosis accuracy by 40% and cut healthcare costs by 20% by 2030.

Empowering Inclusion

Dubai is using AI-driven avatars, speech recognition, and sign language translation to make government services more accessible. Smart police stations now offer 24/7 inclusive services, helping Dubai lead the region in digital accessibility.

Information Access

AI is transforming Dubai’s libraries by automating catalogue indexing, personalising book recommendations, and summarising millions of texts. These innovations have enhanced the visitor experience and accessibility across diverse languages.

Smart Urbanism

Dubai is integrating AI into architectural design and urban planning. By using AI with Building Information Modelling (BIM), the city is cutting design time by 40%, improving resource efficiency by 35%, and reducing environmental impact in real estate projects.

Lost & Found

Dubai has introduced AI-powered item recovery systems that match lost item descriptions with found inventory using image recognition and pattern detection. This technology has improved matching accuracy by over 50% and tripled the number of returned items, significantly increasing trust in the lost and found process.

Real Estate

AI is transforming how Dubai values and manages property. Smart valuation tools now achieve up to 85% accuracy, while AI models help identify high-growth areas and detect anomalies in transactions. This supports better investment decisions and reduces property management costs by 25%.

Investment Tools

Dubai is enhancing investor decision-making through AI tools that analyse market data, forecast investment trends, and manage risk. These capabilities support strategic sectors like fintech, tourism, and real estate, helping boost the UAE’s share of AI’s projected $320B contribution to the Middle East economy by 2030.

Customs and Logistics

Dubai’s Siyaj system – the world’s first 24/7 AI-enhanced customs control platform – uses drones, sensors, and real-time AI to detect smuggling risks and streamline border inspections. This is helping reduce logistics costs by 15% while maintaining Dubai’s position as a leading global trade hub.

Workforce Management

Through the Future of Work initiative, Dubai is using AI to improve hiring, upskilling, and employee engagement in the public sector. Talent intelligence tools automate recruitment, while personalised AI training paths align skills with evolving job needs – boosting retention and organisational agility

Ancient Manuscripts

AI is accelerating the digitisation of over 1,600 historic Arabic manuscripts, improving transcription accuracy up to 95% and reducing digitisation costs by 50%. These efforts are helping preserve Dubai’s cultural heritage and make it globally accessible for future generations.

Spend Management

Dubai is integrating AI into financial management to monitor expenditure, detect anomalies, and forecast budget needs. These AI-driven systems aim to reduce financial errors by 30% and budget variances by 25%, supporting the objectives of the Dubai Economic Agenda (D33).

Advertising

Dubai is using AI to automate ad content creation and personalise public messaging. These systems reduce content production costs by up to 70%, while real-time analytics help government campaigns reach the right audiences more effectively, boosting engagement and return on investment.

Digital Historical Reconstructions

AI and generative tools are helping Dubai reconstruct ancient sites like Saruq Al-Hadid with 3D modelling and immersive experiences. This technology supports the preservation of 35 historical sites, increases public access, and strengthens Dubai’s position in cultural tourism and heritage innovation.

Government Transactions

Dubai has launched unified AI chatbot platforms like Dubai.AI and U-Ask to streamline public services. These systems now handle over 60% of routine queries, reducing operational costs by 35% and improving service delivery times by 25% across 70+ government entities.